Q :Are you manufacturer?

A: Yes, we are ODM/OEM hardware designer and manufacturer which integrating R&D, producing, sales of biometric & UHF RFID for many years.

Q: Would you provide SDK in free?

A: Yes, we offer free SDK support for secondary development, technical one-on-one services;

Free testing software support (NFC, RFID, FACIAL, FINGERPRINT).

Q: What is the minimum order (MOQ)?

A: Normally we don’t set up MOQ request except OEM/ODM order.

Q: Can be customized logo on your device?

A: We could support client logo on device booting or logo printing for bulk order.

Sample order, depend on project needed.

Q: Can we get the free sample?

A: Generally we would not provide free sample.

If the customer confirm our specification and price, they can order the sample firstly for testing and evaluation.

Sample cost could be negotiated to refund after bulk order placed.

Q: Can I choose multiple function into 1 device?

A: Yes, you can choose multiple function into one device,

Different functions depending on the product model, optional functions such as:RFID(LF/HF/UHF) & Fingerprint/& NFC and Bar code scanner.

Q: How to order and pay?

A: Normally, we accept T/T (bank transfer), Western Union.

Q: What's Your Products Warranty?

A: Normally we offer 12 Months Warranty after shipment.

Q: Can I extend the warranty?

A: We could offer deferred warranty for up to 36 Months, but the price for the warranty extension is 10%-15% up.

Q: How long about the lead time?

A: Sample order: Leadtime around 3-5 working days depend on requirements. Delivery: 5-7 days by DHL/UPS/FEDEX/TNT.

Bulk order: Leadtime around 20-30 working days depends on order requirements, Delivery: 3-5 days by Air, 35-50 days by sea.

Q: How to repair the device if any problem?

A: We will provide online technical support to solve your problems;

If hardware problem, we could send the parts or components and teach customer to fit or they can also send back to us for repairing under warranty time.